What it covers
Bug fixes, software updates, changes requested by the customer, setup of new articles or recipes on the instrument. It is ongoing work, not a one-off intervention.
Support
When the software is already on the machine
The work does not end at delivery. We follow the software we wrote while it is in service.
How we work
Remotely, when the problem can be solved at a distance, or on site, when we need to put our hands on the machine. We decide according to the problem, not by a fixed rule.
Subscription software
For the products we supply for a recurring fee, support is already included: fixes, security updates and email support, with no separate invoice for each intervention.
Opening a request
Write to info@tielogic.com, stating the instrument or machine, the software version, what happens and what you expected. An image or a screenshot helps us understand the problem faster.